Frequently Asked Questions
Everything you need to know about your FLOLAB experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on your location.
Do FLOLAB products come with a warranty?
Yes, all FLOLAB electronic accessories and screen protectors are backed by a limited lifetime warranty that covers manufacturing defects and installation issues.
What is your return and exchange policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are FLOLAB screen protectors compatible with all phone cases?
Our screen protectors are designed with a 'case-friendly' fit, meaning they leave a microscopic gap at the edges to ensure compatibility with 99% of third-party protective cases.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.